Privacy & Data
Policy

Introduction

GT Nelson Realty Sdn Bhd, through its salesperson Jenn (Registration No. GTJB02996), supervised by REN-licensed agent Jane Liau (REN 72881), operates this website and its related property enquiry channels for the purpose of marketing KSL Holdings Bhd properties in Johor Bahru, Malaysia.

We are committed to protecting and respecting your privacy. This Policy governs how we handle personal data submitted through our website contact forms, WhatsApp enquiries, phone calls, and any other communication channels. Please read this Policy carefully before sharing your personal information with us.

By submitting an enquiry, completing a form, or contacting us via WhatsApp, you confirm that you have read and understood this Privacy Policy and consent to the use of your personal data as described herein.

Who We Are

We act as an authorized sales representative of KSL Holdings Bhd. All agents involved in processing your enquiry are registered and licensed under BOVAEP. We do not act as the property developer, and any sale and purchase agreements are entered into directly with KSL Holdings Bhd.

Personal Data We Collect

We collect personal data that you voluntarily provide when you make an enquiry, complete the contact form on this website, or communicate with us via WhatsApp, phone call, or email. The types of data we may collect include:

We do not collect sensitive personal data such as national identification numbers, bank account details, or health information through this website. Such information, if required during a property purchase, will be collected and processed directly by KSL Holdings Bhd or appointed legal counsel under separate agreements.

How We Use Your Personal Data

Your personal data is used exclusively for the following legitimate purposes:

• To respond to your property enquiry about Riverhaus @ Wawari or D'Secret Garden 2.
• To schedule property viewings, virtual tours, or consultation appointments.
• To share project brochures, floor plans, pricing information, and related property details.
• To assist you through the home loan application and bank panel process.
• To coordinate with KSL Holdings Bhd for booking, SPA signing, and key handover processes.
• To send you relevant property updates, promotional pricing, or new KSL launches if you have consented to receive such communications.
• To comply with our legal and regulatory obligations as licensed estate agents under BOVAEP.

We will not use your personal data for any purpose beyond what is described above without first obtaining your explicit consent.

Legal Basis for Processing (PDPA Compliance)

This website and its operators comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Our legal bases for processing your personal data are:

• Consent: When you submit a form, contact us via WhatsApp, or call us, you consent to us processing your data for the stated purpose.
• Contractual Necessity: When processing is necessary to take steps at your request prior to entering into a property sale and purchase agreement.
• Legitimate Interests: Following up on property enquiries and providing relevant property information constitutes a legitimate interest, provided your rights are not overridden.
• Legal Compliance: We may process data where required to comply with BOVAEP regulations, anti-money laundering obligations, or other applicable Malaysian law.

Sharing Your Personal Data

We treat your personal data with strict confidentiality. Your information may be shared only in the following limited circumstances:

• KSL Holdings Bhd: As the property developer, relevant contact and booking information is shared with KSL when you proceed with a unit booking or SPA.
• Financial Institutions: With your consent, your details may be shared with panel banks to facilitate a home loan application on your behalf.
• Legal Professionals: Solicitors or conveyancing lawyers appointed to handle your Sale and Purchase Agreement may receive relevant information.
• GT Nelson Realty Sdn Bhd: Your data is accessible to authorised personnel within the agency, including the supervising agent Jane Liau (REN 72881), strictly on a need-to-know basis.
• Regulatory Authorities: Where required by law, data may be disclosed to BOVAEP, LHDN, BNM, or other Malaysian authorities.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

After the applicable retention period, your personal data will be securely deleted or anonymised.

Your Rights Under PDPA

As a data subject under the Personal Data Protection Act 2010 (Malaysia), you have the following rights with respect to your personal data held by us:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Withdraw Consent: You may withdraw consent for us to process your data at any time. This will not affect the lawfulness of processing before withdrawal.
• Right to Limit Processing: You may request that we restrict the use of your data in certain circumstances.
• Right to Erasure: Subject to our legal retention obligations, you may request deletion of your personal data.

To exercise any of these rights, please contact us using the details in Section 11 of this Policy. We will respond to all legitimate requests within 21 days, in compliance with PDPA requirements.

Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience and understand how visitors interact with our content. The types of cookies we may use include:

• Essential Cookies: Required for the website to function correctly. Cannot be disabled.
• Analytics Cookies: Help us understand page visits, referral sources, and user journeys (e.g., Google Analytics). Data is anonymised where possible.
• Preference Cookies: Remember your choices and settings to improve your browsing experience.

You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of some website features. We do not use advertising or retargeting cookies on this website.

WhatsApp communications via the links on this website are subject to WhatsApp's own privacy policy (Meta Platforms, Inc.).

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, loss, or destruction. These measures include:

• Restricting access to personal data to authorised personnel only (Jenn, Jane Liau, and GT Nelson Realty staff with a legitimate need).
• Securing electronic records with access controls and password protection.
• Using HTTPS encrypted transmission on this website.
• Communicating via secure channels where possible.

While we implement industry-standard precautions, please note that no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in risk to your rights, we will notify affected individuals in accordance with our obligations under applicable law.

Contact Us About This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the responsible parties below:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or regulatory requirements. Any material changes will be indicated by an updated effective date at the top of this page.

We encourage you to review this Policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated Policy.